We send out every order securely with parcel tracking via Sendle. We will email you a tracking number on dispatch so you can keep track of your order.

Standard delivery costs $10 and arrives within 3-5 business days to most areas.

Express delivery costs $15 and arrives within 1-2 business days to most areas.

Store pickup is free and takes 2-3 business days to process.

We will send you an email when it is ready to be picked up from reception at One&All Hub at 11 Mentmore Ave, Rosebery.

Please collect your order from us between the following hours:

Monday 10AM - 3PM

Tuesday 10AM - 3PM

Wednesday 10AM - 3PM

Thursday 10AM - 3PM

At this time we are only able to deliver orders to addresses within Australia.

Yes! You can still purchase a product from the rack straight from us when visiting the Hub. We will take your card or cash payment on the spot.

Please get in touch with our staff at shop@oneandallhub.org and include your name and order number in the email so that we can help you resolve the issue and ensure we get your package to you or arrange a replacement if necessary.

As we are a start-up charity, unfortunately we do not accept returns and refunds for change of mind.

In the unlikely event your products arrive damaged or get lost in the mail, we’d be happy to arrange a replacement for you, however we cannot offer a refund.

We offer 2 return and replacement options:

1. Return your order in person to One&All Hub (11 Mentmore Ave, Rosebery) and select a replacement

2. Ask us to email you a shipping label to print onto the original packing and have it picked up by a Sendle driver. We will then endeavour to dispatch your replacement order (selected via email/phone with One&All staff) as soon as possible (in line with standard delivery times above).

Neither option incurs a fee for the customer.

To help us resolve your issue quickly, please forward your order confirmation email to us with a brief description of the problem.

To arrange a replacement, or for any other queries about your order, please contact our team via email at shop@oneandallhub.org.

Please get in touch with our staff at shop@oneandallhub.org and include your name and order number in the email so that we can reschedule a pickup time with Sendle.