Service Agreement - Additional Terms - Non-NDIS
By signing a Service Agreement (Service Agreement) with us, you accept that the following terms apply to your/the participant’s (whichever is applicable) participation in day programs at the One&All Hub.
Terms defined in the Service Agreement have the same meaning when used in these Additional Terms.
Day Programs at One&All Hub
Our day programs are available to non-NDIS participants on a casual basis as full-day packages. Please refer to this section of our website for details of our current workshop programs.
The types of workshops offered will change over time.
Our Responsibilities
We agree to:
provide the Services in a manner consistent with all relevant laws, including the Australian Consumer Law,
once agreed, provide the Services that meet your needs at the agreed times,
communicate openly and honestly in a timely manner,
treat you with courtesy and respect,
consult you or your representative on decisions about how the Services are provided,
protect your privacy and confidential information,
listen to your or your representative’s feedback and resolve problems quickly,
give you the required notice if we need to end the Service Agreement (see Ending Service Agreement below), and
keep accurate records on the Services provided to you.
Your Responsibilities
You/your representative agree to:
inform us about how you wish the Services to be delivered to meet your needs,
treat our staff at the One&All Hub with courtesy and respect,
talk to us if you has any concerns about the Services being provided,
give us the required notice if you need to end the Service Agreement (see Ending Service Agreement below), and
ensure you pay for your attendance at any of our workshop sessions in accordance with our payment terms (see Charges & Payment below).
Charges & Payment
We will charge you for the Services in accordance with the pricing specified in the Pricing Schedule in the Service Agreement.
You agree to pay for your attendance at any workshop session at the time you book your attendance at that session.
Consents
As part of the intake process for your participation in our day programs, you or your representative may have consented to:
us taking photographs and video footage of you participating in activities at the One&All Hub and using it for the purpose of marketing and promotion of the One&All Hub,
your name being identified in the media that use your appearance,
you leaving the One&All Hub supervised during normal program hours, or
you leaving the One&All Hub unsupervised during normal program hours.
You or your representative have the right to withdraw, alter or restrict your consent at any time by sending an email to info@oneandallhub.org.
Privacy
We will only collect, use and disclose your personal and sensitive information in accordance with our Privacy Policy available at www.oneandallhub.org/privacy-policy.
Feedback & Complaints
If you or your representative wish to give us feedback, you can talk to our Care Manager, Carolina Araya by ringing the One&All Hub on 72 52 39 39 or send an email to carolina@oneandallhub.org.
If you or your representative are not happy with the provision of the Services and wish to make a complaint, please contact us at the One&All Hub on 72 52 39 39 or send an email to info@oneandallhub.org
Changes to Services, Service Agreement and Additional Terms
If changes to the Services or their delivery are required, the parties will discuss and review the Service Agreement. Any changes to the Service Agreement must be in writing.
We may change these Additional Terms from time to time by posting an amended version to www.oneandallhub.org/additional-terms-non-ndis. Any material changes will be notified to you in writing.
Ending Service Agreement
Should either party wish to end the Service Agreement, they must give the other party at least one month’s notice in writing.
If either party seriously breaches the Service Agreement, the requirement for notice will be waived.
Effective: July 2024