NDIS Service Agreement - Additional Terms - NDIA Managed

By signing an NDIS Service Agreement (Service Agreement) with us, you accept that the following terms apply to your/the participant’s (whichever is applicable) participation in programs of support at the One&All Hub.

Terms defined in the Service Agreement have the same meaning when used in these Additional Terms.

Programs of Support at One&All Hub

Our programs of support typically run for 8-12 weeks and are available as half or full day packages. Please refer to this section of our website for details of our current programs - www.oneandallhub.org/about-our-progams.

The types of workshops offered in our programs will change over time.

Our Responsibilities

We agree to:

  • provide the Services in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013, National Disability Service Standards and the Australian Consumer Law,

  • once agreed, provide the Services that meet your needs at the agreed times,

  • communicate openly and honestly in a timely manner,

  • treat you with courtesy and respect,

  • consult you or your representative on decisions about how the Services are provided,

  • protect your privacy and confidential information,

  • listen to your or your representative’s feedback and resolve problems quickly,

  • give you the required notice if we need to end the Service Agreement (see Ending Service Agreement below),

  • keep accurate records on the Services provided to you, and

  • issue regular invoices and statements of the Services delivered to you.

Your Responsibilities

You/your representative agree to:

  • inform us about how you wish the Services to be delivered to meet your needs,

  • treat our staff at the One&All Hub with courtesy and respect,

  • talk to us if you has any concerns about the Services being provided,

  • comply with our cancellation policy (see Cancellation Policy below),

  • give us the required notice if you need to end the Service Agreement (see Ending the Service Agreement below),

  • let us know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a participant in the NDIS, and

  • ensure all invoices are paid in accordance with our payment terms (see Costs & Payment below).

Costs & Payment

We will charge for the full cost of the Services in accordance with the pricing specified in the Pricing Schedule in the Service Agreement. That Pricing Schedule is based on the NDIS Price Guide (available at www.ndis.gov.au/providers/pricing-and-payment). If the NDIS Price Guide changes during the term of this agreement, we reserve the right to amend that pricing accordingly by notice to you.

As your plan is NDIA managed, you agree that:

  • you will enter into a separate service agreement with Careseekers Pty Ltd (ABN 82 169 299 567) (Careseekers) to facilitate payment for the Services delivered to you,

  • we will invoice Careseekers for the costs of Services delivered to you, and

  • Careseekers will pay our invoice and claim reimbursement for those costs directly from the NDIS.

Cancellation Policy

Please refer to our cancellation policy available at www.oneandallhub.org/cancellation-policy-programs-of-support for details of your obligations and our rights relating to cancellation of the Services.

Consents

As part of the intake process for your participation in our programs of support, you or your representative may have consented to:

  • us taking photographs and video footage of you participating in activities at the One&All Hub and using it for the purpose of marketing and promotion of the One&All Hub,

  • your name being identified in the media that use your appearance,

  • you leaving the One&All Hub supervised during normal program hours, or

  • you leaving the One&All Hub unsupervised during normal program hours.

You or your representative have the right to withdraw, alter or restrict your consent at any time by sending an email to info@oneandallhub.org.

Privacy

We will only collect, use and disclose your personal and sensitive information in accordance with our Privacy Policy available at www.oneandallhub.org/privacy-policy.

Feedback, Complaints & Disputes

If you or your representative wish to give us feedback, you can talk to Romy Wolman by ringing the One&All Hub on 72 52 39 39 or send an email to romy@oneandallhub.org.

If you or your representative are not happy with the provision of the Services and wish to make a complaint, you can talk to Romy Wolman by ringing the One&All Hub on 72 52 39 39 or send an email to romy@oneandallhub.org.

If you or your representative are not satisfied or do not want to talk to Romy Wolman, you can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

Changes to Services and Service Agreement

If changes to the Services or their delivery are required, the parties will discuss and review the Service Agreement. Any changes to the Service Agreement must be in writing.

Ending Service Agreement

Should either party wish to end the Service Agreement, they must give the other party at least one month’s notice in writing.

If either party seriously breaches the Service Agreement, the requirement for notice will be waived.

Effective: 27 March 2023